Browse our store, choose a product, select any required options, and click Add to Cart. When ready, go to Checkout, confirm your shipping and payment details, and submit your order.

Orders can be modified or cancelled within 2 hours of placement. Log in, go to My Orders, and select the order to request changes. If already processed or shipped, contact [email protected] for help.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Visit our Returns page or contact support to start the process.

Contact us immediately at [email protected] with your order number, item name, and photos (if possible). We will arrange a replacement or a full refund promptly.

We ship worldwide, covering these regions:

Zone name/Region(s)
MY – Malaysia
SG – Singapore
IDR – Indonesia
TH – Thailand
AU – Australia
UK – United Kingdom (UK)
EU – Europe
US – United States (US)
CA – Canada
SA – South Africa
UAE – United Arab Emirates
SA – Saudi Arabia
Rest of World

For detailed courier options, see our Shipping Methods at Acuvick.

Shipping fees are calculated at checkout based on weight, size, and destination. You’ll always see the total before payment.

After dispatch, you’ll receive an email with a tracking link. You can also track directly from your account under My Orders or visit Shop Tracking — Acuvick.

If your delivery is delayed, contact [email protected] or call +60 16-738-9242. We’ll follow up with the courier and update you promptly.

Yes. We use SSL encryption and certified payment processors to protect all transactions and customer data.

We accept Visa, MasterCard, American Express, PayPal, and Acuvick Gift Cards.

We also support Stripe, Apple Pay, and Google Pay for faster checkout experiences.

Cash and cheques are not accepted for online purchases.

Refunds are processed within 3–7 business days after your return is approved and are issued to the original payment method.

Product pages include full specifications. If you need further confirmation, email [email protected] with your requirements and our product experts will advise you.

Certain items include manufacturer warranties. Warranty information is listed on the product page or can be provided by customer support.

For resale, distribution, or collaboration opportunities, email [email protected] with your company details and proposal. We respond within 48 hours.

Click Sign Up on the homepage, enter your details, and verify your email to start using account features like order tracking and saved addresses.

Use the Forgot Password link to reset your credentials. If issues persist, contact support for account recovery assistance.