What is the Privacy Policy of this website?

The Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with the website. It outlines data handling practices and your rights as a user.

What personal information is collected?

Personal information such as your name, email address, shipping address, and contact details may be collected when you place orders, contact support, or interact with the website.

How is my information used?

Your information is used to process transactions, provide customer support, improve website functionality, and, with your consent, send updates, promotions, or marketing communications.

Does the website collect automatic or technical data?

Yes. The website may collect technical data such as IP address, browser type, and device information to improve user experience and analyze site performance.

Can I withdraw my consent for data usage?

Yes. You can withdraw your consent at any time by contacting the website or opting out of communications. Requests for data modification or deletion can also be submitted.

Is my payment information secure?

Yes. Payment information is processed through secure, PCI-DSS compliant payment gateways that follow strict security standards to protect your data during transactions.

Does the website share my information with third parties?

Personal information may be shared with trusted third-party service providers to perform services such as payment processing, delivery, or analytics. Information may also be disclosed if required by law.

How is my personal data protected?

The website uses industry-standard security measures such as SSL encryption and secure systems to protect your personal information from unauthorized access, loss, or misuse.

Are cookies used on the website?

Yes. Cookies and similar technologies are used to enhance user experience, remember preferences, and analyze website performance.

Can the Privacy Policy be updated?

Yes. The Privacy Policy may be updated from time to time. Any changes will be posted on this page to keep users informed about how their information is handled.

Privacy Policy | ACUVICK – Your Data, Security & Transparency

Privacy Policy

Your Trust, Data Protection, and Privacy Matter to Us

What We Do at ACUVICK

At ACUVICK, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or interact with our services.

1. Your Data & ACUVICK

This Privacy Policy applies to all personal information relating to individuals, including website visitors, customers, account holders, service providers, and business partners, that is collected, held, or processed by ACUVICK (hereinafter referred to as “ACUVICK”, “we”, “us”, or “our”).

ACUVICK is a company incorporated in Malaysia under Registration No. 202303231979 (003529304-X) pursuant to the Business Act 1956, with its principal place of business at Jalan Karunmas 5, 43300 Seri Kembangan, Selangor, Malaysia.

We are committed to complying with the Personal Data Protection Act 2010 of Malaysia (“PDPA 2010”), which governs how personal data is collected, used, disclosed, stored, corrected, and protected. ACUVICK takes reasonable and appropriate measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure.

By providing your personal information to us, creating an account, making a purchase, contacting us, or accessing and using www.acuvick.com (the “Website”) and any related services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, as updated from time to time.

2. Collection of Personal Data

For the purposes of this Privacy Policy, “Personal Data” has the meaning assigned under the Personal Data Protection Act 2010 of Malaysia.

Personal Data refers to any information that identifies or can reasonably identify an individual. This may include, but is not limited to, name, email address, telephone number, billing and delivery address, payment and transaction details, order history, IP address and device information, and any other information you voluntarily provide when interacting with ACUVICK.

3. Collection of Personal Data

3.1 Data You Provide
When you create an account, place an order, or contact us, we may collect:
Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via certified payment gateways)
Product reviews, messages, or other information you choose to provide

3.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address and browser type
Device type, operating system, and settings
Pages visited, time spent, and actions taken
Referring website or campaign source
This information helps us improve website performance and user experience.

3.3 Social Login Data
If you sign in using a social account (such as Google or Facebook), we may receive limited profile information (e.g. name, email address, profile image) strictly for authentication and personalization purposes.
We do not post, share, or publish content on your behalf.

4. Use & Processing of Personal Data

We use your Personal Data to:
Process and deliver orders
Send order confirmations, invoices, and shipping updates
Provide customer support and respond to inquiries
Improve website functionality and performance
Prevent fraud, misuse, or unauthorized access
Send promotional communications (only if you opt in)
Comply with legal, accounting, and regulatory obligations
ACUVICK does not sell, rent, or trade your personal data to third parties.

5. Protection & Security of Personal Data

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve the performance of our Website.
Cookies help us to:
Remember your preferences and shopping cart
Understand how visitors use our Website
Measure traffic, engagement, and site performance
Cookies may be set by ACUVICK or trusted third-party service providers. You may control or disable cookies through your browser settings. Disabling cookies may limit certain website features.
By continuing to use our Website, you consent to the use of cookies in accordance with this Privacy Policy.

7. Exceptions & Third-Party Disclosure

We may share limited Personal Data with trusted third-party service providers for:
Payment processing
Email communication
Website analytics and performance monitoring
Technology and hosting services
These providers are contractually required to protect your data. Personal Data may also be disclosed where required by law.

8. Data Retention

We retain Personal Data only as long as necessary to fulfil orders, provide services, and meet legal obligations. Data is securely deleted or anonymized when no longer required.

9. Your Rights

You have the right to:
Access your Personal Data
Request corrections
Request deletion (where legally permissible)
Withdraw marketing consent
Request data portability
Lodge a complaint with relevant authorities
To exercise your rights, contact us at [email protected].

10. Withdrawing Consent

You may withdraw marketing consent at any time by clicking “Unsubscribe” in emails or contacting [email protected].

11. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page. Continued use of the Website constitutes acceptance of any updates.

12. Age of Consent

By using this Website, you confirm that you are of legal age in your jurisdiction or have appropriate parental consent.

13. Business Transfers

In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to a successor entity.

Coverage Includes:

This Privacy Policy covers how ACUVICK collects, uses, stores, protects, and manages personal data in relation to the following:

Website browsing and user interactions

Customer accounts and order processing

Payments and transaction verification

Shipping, delivery, and order tracking

Marketing communications (opt-in only)

Website analytics and performance monitoring

Legal, regulatory, and compliance obligations

This policy applies to all visitors, customers, and users of www.acuvick.com, including interactions through desktop, mobile, and related digital services.

The following pages provide additional information about how user data is managed, protected, and used across our services.

Account Security & Privacy

Terms & Conditions

Our Services

My Account

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:
ACUVICK Customer Support
📧 [email protected]

Frequently Asked Questions

If you have questions or require further information regarding this Privacy Policy or your privacy rights, please contact us at [email protected].

1. What personal data does Acuvick collect?

We may collect information such as your name, email address, phone number, billing and shipping address, payment details (processed securely), order history, and limited technical data like IP address and device information.

2. How is my personal data used?

Your data is used to process orders, provide customer support, deliver products, improve website performance, prevent fraud, and comply with legal obligations. Marketing communications are sent only with your consent.

3. Does Acuvick sell or share my personal data?

No. Acuvick does not sell, rent, or trade personal data. Limited information may be shared only with trusted service providers (such as payment processors or hosting providers) strictly for operational purposes.

4. How does Acuvick protect my information?

We use SSL encryption, secure servers, restricted access controls, and trusted third-party technology providers to protect your personal data in accordance with Malaysia’s PDPA 2010.

5. How long is my personal data kept?

Personal data is retained only for as long as necessary to fulfill orders, provide services, and meet legal or regulatory requirements. Data is securely deleted or anonymized when no longer required.

6. How can I access, correct, or delete my data?

You may request access, correction, or deletion of your personal data by contacting [email protected]. Identity verification may be required for security purposes.