Do you offer free shipping?

Yes. ACUVICK offers free shipping on all orders with no minimum purchase required, allowing customers to shop without additional delivery charges.

How long does order processing take?

Orders are typically processed within 1 to 3 business days. Once processed, the order is prepared and dispatched from the warehouse for delivery.

What is the estimated delivery time?

Estimated delivery time is generally between 10 to 15 business days. In some cases, delivery may take up to 45 business days depending on location, logistics, and customs processing.

What shipping methods are available?

Shipping methods may include standard and expedited options such as DHL and EMS. Delivery time varies depending on the selected shipping method and destination.

Can I track my order?

Yes. All orders include tracking, allowing customers to monitor their shipment status and delivery progress after dispatch.

Are there customs duties or taxes?

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the customer.

What factors affect delivery time?

Delivery time may be affected by factors such as shipping method, destination location, package size and weight, customs clearance, and external conditions like weather or logistics delays.

What happens if my order is delayed?

Delays may occur due to customs processing, high shipping demand, or unforeseen circumstances. Customers are encouraged to use tracking information and contact support if needed.

What should I do if I enter the wrong shipping address?

Customers should ensure the shipping address is correct at checkout. Incorrect addresses may lead to delivery issues, and orders may not be eligible for refunds if the error was provided by the customer.

Do you ship internationally?

Yes. ACUVICK ships internationally, delivering products to customers worldwide using reliable logistics partners.

Shipping Policy | ACUVICK – Fast, Reliable Delivery

Shipping Policy | Fast, Secure & Global Delivery by ACUVICK®

Reliable Delivery, Transparent Timelines & Global Coverage

Welcome to ACUVICK®. This Shipping Policy explains how we process, handle, and deliver orders placed through our website https://acuvick.com/. By placing an order with us, you agree to the terms outlined below.
We are committed to providing a transparent, reliable, and secure delivery experience for all customers worldwide.

Shipping Coverage

We proudly ship both domestically and internationally. Our goal is to ensure your order reaches you safely, wherever you are located.

Available Shipping Zones

🇲🇾 Malaysia (Peninsular & East Malaysia)
🇸🇬 Singapore
🇹🇭 Thailand
🇦🇺 Australia
🇬🇧 United Kingdom
🇪🇺 Europe
🇺🇸 United States
🇨🇦 Canada
🇿🇦 South Africa
🇸🇦 Saudi Arabia
🇦🇪 United Arab Emirates
🌍 Rest of World – All other countries

Additional countries and regions may be supported depending on product availability and shipping carrier coverage. Customers can verify shipping availability during checkout or contact [email protected] before placing an order.

Estimated Delivery Timeframes

Delivery times vary depending on the destination country, product availability, customs clearance, and shipping method selected during checkout.
Typical delivery estimates:
• Free Shipping: 5–14 Business Days
• Tracked Standard Delivery: 5–10 Business Days
• Express Priority Delivery: 3–5 Business Days
Certain destinations, remote locations, customs inspections, or peak shipping periods may require additional transit time.

Free Shipping Eligibility

ACUVICK® may offer free shipping promotions for eligible orders. Minimum purchase requirements and applicable countries are displayed during checkout and may change without prior notice.
Free shipping offers cannot be combined with certain promotional campaigns unless otherwise stated.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
After placing your order, you will receive:
Order Confirmation Email
Shipping Confirmation Email with tracking details
We ensure timely processing to avoid unnecessary delays.

Shipping Process & Handling

To guarantee secure and accurate delivery, we follow strict fulfillment procedures.
Orders are processed through ACUVICK® and fulfilled by our approved fulfillment partners, suppliers, and logistics providers. Depending on product availability and destination, items may ship directly from supplier warehouses, regional distribution centers, or third-party fulfillment facilities.
All orders undergo order verification and quality control procedures before dispatch. Tracking information will be provided once the shipment has been processed and handed over to the shipping carrier.

Shipping Charges

Shipping fees are calculated automatically at checkout. Charges depend on:
Destination country
Package weight and dimensions
Selected shipping method
Shipping costs may increase if multiple items are added to your cart. However, all applicable charges are displayed before payment confirmation.
We maintain full pricing transparency.

Important Shipping Considerations

Packing Constraints
Certain items require special handling. Products such as flammable liquids, compressed gases, oxidizing agents, or flammable solids may ship separately to comply with international aviation regulations.
Customs & Import Responsibilities
For international orders, the recipient is considered the “Importer of Record.” Therefore, customers must comply with local import laws and regulations.
Missing or incorrect documentation may result in delivery delays, returns, or customs confiscation. If a shipment is returned due to customs issues, refunds will exclude shipping fees, customs duties, and non-recoverable charges.

Undeliverable or Refused Shipments

Shipments may be returned if:
Refused upon delivery
Returned due to non-response
Returned because of unpaid customs duties or taxes
If eligible, refunds will exclude:
Shipping charges
Customs duties and taxes
Payment gateway or handling fees
Non-returnable items are not eligible for refunds.

Prohibited & Restricted Items

Customers are responsible for ensuring that products can be legally imported into their destination country.
We do not guarantee that all products are shippable to every location. Therefore, orders rejected or confiscated by customs due to restrictions are not eligible for refunds.
Please verify your local regulations before placing your order.

Possible Delivery Delays

Estimated delivery times may be affected by circumstances beyond our control.
These include:
Severe weather conditions
Flight or transportation disruptions
Public holidays or national festivals
Customs clearance procedures
Natural disasters
High-volume shipping periods
Other unforeseen events
We are not liable for delays caused by external factors.

Tracking Your Order

Once your order ships, you will receive:
A tracking number
A tracking link to monitor shipment progress
Additionally, you may log into your ACUVICK® account to check your order status anytime. Tracking updates may require 24–72 hours after dispatch before carrier systems display movement or transit information. We provide real-time updates for your convenience.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, contact [email protected] within 7 calendar days of the recorded delivery date.
Please include:
Your order number
Clear photos of damaged items
We will coordinate directly with the courier to arrange a replacement or refund at no additional cost, where applicable.

International Shipping & Duties

For international deliveries, customs duties, taxes, or additional fees may apply based on your country’s regulations.
Customers are responsible for paying any applicable customs charges upon delivery. Furthermore, missing documentation may result in shipment delays, returns, or confiscation.
ACUVICK® is not responsible for delays resulting from customs inspections, import processing, or documentation requirements imposed by local authorities. We recommend reviewing your local import policies before ordering.

Multiple Item Orders

Orders containing multiple products may be shipped separately from different fulfillment locations. In such cases, customers may receive multiple tracking numbers and deliveries at different times.
No additional shipping charges will be applied for approved split shipments.

Contact Us

For any shipping-related questions or assistance, please contact:
Email: [email protected]
Support Team: ACUVICK® Customer Service
We remain committed to delivering your orders safely, efficiently, and transparently. Shop confidently at ACUVICK®, knowing your delivery experience is handled with care and professionalism.