What does ACUVICK’s warranty cover?

ACUVICK’s warranty covers manufacturing defects, items damaged during delivery, and missing components or accessories upon arrival, provided issues are reported within 14 days of delivery with supporting evidence.

How do I submit a warranty claim?

To submit a warranty claim, contact ACUVICK support at support@acuvick.com with your order number, proof of purchase, clear photos or videos of the issue, and a brief explanation.

Does ACUVICK offer product repairs?

No. ACUVICK does not offer product repairs or servicing. Approved warranty claims are resolved through replacement or refund only, in accordance with the Returns & Refunds Policy.

What is not covered under the warranty?

The warranty does not cover damage occurring after delivery, accidental damage, misuse, unauthorized modifications, normal wear and tear, or claims reported outside the stated timeframe.

How are approved warranty claims resolved?

If approved, ACUVICK will provide either a replacement or a refund to the original payment method, subject to product availability and policy terms.

Business & Warranty Information

Warranty Information

Your assurance of quality, transparency, and customer care at ACUVICK

At ACUVICK, we are committed to delivering quality products and a reliable shopping experience. This Warranty Information page explains what is covered, how to make a warranty claim, and what customers can expect if an issue arises.

How Our Delivery Process Works

Every ACUVICK order follows a structured and monitored delivery flow to ensure accuracy and quality.

Coverage & Eligibility

This warranty applies only to products purchased directly from Acuvick.com, subject to the terms outlined below.
Coverage Includes
Manufacturing defects
Items damaged during delivery
Missing components or accessories upon arrival
⚠️ All warranty-related issues must be reported within 14 days of delivery, with supporting photo or video evidence.

Unified Warranty, Refund & Delivery Principle

ACUVICK does not provide product repairs or servicing.
Approved claims are resolved strictly through replacement or refund, subject to eligibility and policy terms.

Unified Warranty, Refund & Delivery Principle

ACUVICK does not provide product repairs or servicing.
Approved claims are resolved strictly through replacement or refund, subject to eligibility and policy terms.

Warranty Claim Process (Step-by-Step)

Step 1: Contact ACUVICK Support

You must contact us within the applicable warranty or return period.
📧 Email: [email protected]

Step 2: Provide Required Information

Please include all of the following in your email:
Order number
Proof of purchase
Clear photos or videos showing the issue
A brief explanation of the problem
Incomplete submissions may delay or affect claim review.

Step 3: Assessment & Review

Our support team will review your submission and may request additional information if necessary.

Step 4: Resolution of Approved Claims

If your claim is approved, ACUVICK will, at its sole discretion and subject to product availability:
Provide a replacement, or
Issue a refund to the original payment method
All resolutions are processed in accordance with our Returns & Refunds Policy.
🔔 Important Notice:
We do not offer product repairs, servicing, exchanges outside policy terms, or partial compensation.

Warranty Limitations & Exclusions

This warranty does not cover:
Damage occurring after delivery
Accidental damage or normal wear and tear
Improper use, misuse, or neglect
Unauthorized modifications or alterations
Damage caused by external factors beyond our control
Claims reported outside the stated timeframe
Claims that do not meet these conditions may be declined.

Delivery-Related Warranty Coverage

Warranty coverage includes items that arrive damaged, defective, incomplete, or missing components at the time of delivery.
All such issues must be reported within 14 days of delivery, supported by clear photos or videos.

Consumer Protection Notice (Malaysia)

ACUVICK operates in accordance with applicable consumer protection laws in Malaysia.
This warranty is provided in addition to, and does not limit, any statutory consumer rights you may have under Malaysian law.
Where applicable, customers may be entitled to remedies for goods that are defective, damaged, or not as described.
ACUVICK remains committed to fair resolution in line with legal obligations and industry best practices.

Policy Reference

This Warranty Information should be read together with:
Returns & Refunds Policy
Delivery & Shipping Policy
Terms & Conditions
Privacy Policy
In the event of any conflict, ACUVICK reserves the right to make the final determination, in accordance with applicable consumer laws.

Additional Information

For related purchasing and payment details, please review:
• Corporate Purchase – Business and bulk buying options.
• Payment Methods & Policy – Payment processing and verification.
• Returns & Refunds Policy – How approved refunds are handled.

Contact Information

For warranty-related questions or assistance, please contact:
📧 [email protected]
ACUVICK Customer Support Team.